Job #1817 | Avaya Support in DURHAM NC

Project Location Information
Primary Project Location Information
Street Address: 4625 CREEKSTONE DR
City: DURHAM
State: NC
ZIP: 27703
Country: USA - UNITED STATES
Floor: 2ND FLOOR
Room No.: Other
Other Room No.: 2N150
Occupancy Status: Full Time Occupant


Project Information
Job Category: Telecom / Network Technician
Job Title: Network Services/Support
Project, Time and Materials No
Pass Through: N/A
Resume Submittal Deadline: 06/26/2009
Start Date: 06/29/2009
End Date: 04/14/2011
Daily Start Time: 10:00 PM
Daily End Time: 8:00 AM
Contract to Hire: No
Number of Positions: 1

Project Name:
Avaya Voice Network Analyst

Project Description:
(What project will the contractor be working on?)
Fault & Incident Mgmt supporting Avaya Voice Devices

Seasoned professional required -- this position reports directly to the Operations Manager with the following requirements.

- Member of the Operations support team responsible for AT&T Tier 2 and 3 technical support.
- Performs more in-depth problem determination and resolves more complex configuration problems based on service line supported.
- Primary client interface during more complex or high severity outages.
- Responsible for understanding and reviewing action plans for planned and unplanned changes to supported network / infrastructure.
- Updates tickets in accordance to Service Level Agreement requirements, escalating as necessary to higher level of support based on severity. The resolution of complex configuration issues and chronic problems may additionally be required throughout the course of trouble resolution.
- Responsible for the management of equipment and service vendors for break/fix and assists Operations Management in updating procedures. Occasionally guides and mentors other team members and assists co-workers where necessary.
- Requires in-depth working knowledge of voice premises and voice networking, and/or VOIP concepts to support remediation/restoration of simple to complex network issues within committed service levels. Requires full use and application of standards, principles, theories, concepts and techniques
- Additional knowledge in Avaya, Nortel, and Siemens to assist in the problem solving process is very beneficial to this position.
- Position receives limited direction and is expected to function independently.
- Deliver customer support over the phone in a professional manner.
- Serve as a liaison between vendors, customers, and other appropriate support groups during an outage.

Job Description:
(What will the contractor do on that project?)
*****7x24 Operations Center ****
10 HOUR SHIFT/SCHEDULE: TUESDAY - FRIDAY, 10PM - 8AM. WEEKEND COVERAGE WILL BE REQUIRED.

Seasoned professional required -- this position reports directly to the Operations Manager with the following requirements. Member of the Operations support team responsible for AT&T Tier 2 and 3 technical support.

MUST BE ABLE TO WORK INDEPENDENTLY.

MUST HAVE EXPERIENCE MANAGING CRITICAL SITUATIONS/ISSUES.



Skills Inventory
Skill Experience Need
1) Avaya PBX (e.g. S8xxx - Avaya IPTEL Platform) Intermediate Required
2) Avaya CMS (e.g. up to release 14) Intermediate Required
3) Avaya Voice Mail -e.g. Intuity & Modular Messaging Intermediate Required
4) Network Management Intermediate Required
5) Operations Management Intermediate Required
6) Voice Premise Intermediate Required
7) Siemens and Nortel PBX Intermediate Desired
8) VOIP Experience Intermediate Desired
9) Call recorders, Wall Boards Intermediate Desired



Send your Consultant profiles to jdeepak@myasap.com